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Knowledge base
General info, accounts and payment details
Getting Started
2
Direct Debit Sign up
Jibba Jabba Porting Form - Letter of Authority (LOA)
Telephone Lines
ISDN Line Fault checker
1
ISDN Lines - Faults - Pre-checks before raising fault
PSTN - Line fault checker
1
PSTN - Line Fault - Pre-checks before raising fault
Office 365 - Emails
Office 365 Email Forwarding
1
Forwarding Office365 email to a different account
VoIP
jjpbx Phone System - How to Guides....
13
How to block a number from calling you in the phone system
Record a message to use in the system for Voicemails, IVR menu's or Busy and Out of Hours messages
How to setup: Call Pickup / Group call pickup
Creating a Hunt Group in the PBX
Voicemails
View all 13
3CX
5
3cx Setup Guide - Using Desktop App - V18
3cx Setup Guide - Using the Chrome Browser.
3cx - Chrome Extension issues with calls
3cx - Sending SMS (Web Client) - Your account may need this activating
3cx - Setting Office Hours and Holiday closures in your 3cx system - v20
VoIP general help guides
2
Local SIP Port and RTP port selection using Mulitple devices on network
Yealink Call Transfer Guide
VoIP - Router changes - SIP ALG and Other settings
23
Draytek Routers - VoIP optimisation
SPA-112 - Open PORTS required on router setup.
Disable SIP ALG - older Drayteks
SIP ALG location on Routers
BT Hub - turn off SIP ALG setting
View all 23
Fault fixing - VoIP PBX
1
Receiving calls from number 100 , 1000 or 10000 as the caller ID on Yealink Handset Fix
Cloud
Screen View Issues
2
Unable to view both screens when logged into the cloud.
Remove Cloud RDP saved details
Printer issues in the cloud - Cannot see printer
1
Cannot see all printers when logged in the cloud
Broadband
Checking your Connection
4
Troubleshooting network connection issues in Windows 10
Troubleshooting network problems in Windows 8.1
Troubleshooting network connection issues in Windows 7
Guide to WiFi Troubleshooting
Telephone & Broadband Sockets - Checklists (Single or Double Socket)
3
Wiring and Broadband setup - A checklist (double socket)
What type of Master socket have I got for my phone line?
Wiring and broadband setup - A checklist (single socket)
Softphones
3CX Softphone - Transfer guide for extensions
3
3CX Softphone - Transfer guide for extensions
Zopier App - Keep app running on device in Background. - Settings check
SessionTALK
3CX Softphone
1
3cx Softphone - Download link
ZoIPER App
4
ZoIPer fro ANDROID Mobile - Setup Guide.
ZoIPER APP setup for Apple Devices (iPhone)
Zoiper for PC
Zoiper for MAC
BRIA SOLO
1
BRIA SOLO
Communicator Downloads
3
Communicator GO 5 App for windows and MAC, iPhone & Android
Communicator - After installation. Complete final steps
Communicator app not recognising key press for menu's - Desktop version DTMF issues
MicroSIP
3
MIcroSIP download for windows
MicroSIP - Headset config
setup for microsip - only available for windows
SessionTalk Softphone for Android
1
SessionTalk Softphone - Android
Email on Mobiles
Email on Mobiles
5
Setting up an Apple iPhone to connect to Office 365 mail account
Android Office 365 - gmail app setup
Android - Office365 setup using Samsung email app
Android - Office365 - Manual setup for Samsung Email app
Android - Office365 - Manual setup for gmail app
VoIP Handset Manuals
Cisco Handsets
2
Cisco 504g Quickstart Manual
Cisco SPA-112 Analogue Adaptor - Quick Start Guide
Yealink Handsets
6
Yealink W52P User Manual
Yealink T21 User Manual
Yealink T23 IP Phone: Phone Displays No Service
Yealink T23 IP Phone: Phone Displays Network Unavailable
Yealink T23 IP Phone: Date and Time Incorrect
View all 6
Grandtsream Handsets
1
Grandstream - GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 manuals
Jibba Dialler
Jibba Jabba Dialler
5
How to manually dial and preview leads
Changing Your Dial Level
How to Transfer a call (Internal)
How to enable and edit permissions
Troubleshooting Headset on Dialler
Mobiles
Plan
1
Mobile Data settings for plan.com for all devices
Help Desk Software
by Freshdesk