jjpbx Phone System - How to Guides....

A brief guide to the phone system, including setting up your hunt lists and checking your calls are routing correctly, as well as searching calls and call history.

How to block a number from calling you in the phone system
Sometimes you may receive calls from 3rd parties that you class as spam, or other unwanted numbers. In the PBX we do have a way to bar these calls to just ...
Fri, 22 Nov, 2019 at 11:53 AM
Record a message to use in the system for Voicemails, IVR menu's or Busy and Out of Hours messages
Should you wish to record a message to play in the system, this can be done by dialling the default code '*75' Once recorded and saved this file ...
Tue, 26 Nov, 2019 at 8:23 AM
How to setup: Call Pickup / Group call pickup
There are a couple of ways to pickup a call in the system.  You can pickup a call to a specific extension, or alternatively you can pickup calls to a group...
Tue, 26 Nov, 2019 at 8:52 AM
Creating a Hunt Group in the PBX
An Huntlist allows calling a certain number of extensions or external numbers. It is called sometimes as "Ring group". There are several types of...
Tue, 26 Nov, 2019 at 1:13 PM
Voicemails
Voicemail we recommend is created using the same extension number. The easiest way to create a voicemail for your extension, is to click into the extension,...
Tue, 26 Nov, 2019 at 3:05 PM
Forwarding calls to external numbers, i.e. mobiles, or other landlines.
You may have a need in some instances to forward your calls to an alternative location. This may be an answering service, or mobile, or even another landlin...
Wed, 27 Nov, 2019 at 1:44 PM
Finding Call Stats for inbound and outbound calls.
It is worth keeping an eye on user call stats. Sometimes it may be that you want to keep an eye on the number of calls your staff make or the number of outb...
Fri, 6 Dec, 2019 at 11:36 AM
Finding a call in the call history (also finding recorded calls)
Once logged into the portal you should see this view on the left. If you have expanded the view before you may need to scroll to the bottom on the left. We...
Thu, 4 Jun, 2020 at 9:25 AM
Voicemail messages within the portal. How to also check voicemail to email delivery and access Voicemails
Log into the online portal Click STATUS and then VOICEMAIL MESSAGES On this page you can click the speaker icon to listen to the messages ...
Thu, 18 Jun, 2020 at 9:50 AM
Where do inbound calls route to for my line?
A quick way to check where your calls go to for a specific number for the business is to use a shortcut overview tool on the DID's page of the web logi...
Mon, 13 Jul, 2020 at 12:03 PM