An Huntlist allows calling a certain number of extensions or external numbers. It is called sometimes as "Ring group".
There are several types of Hunt Lists, based on the strategy used to place the calls.
- Ring All - All the extensions/numbers in the list are called at once. Beware, calling a large number of extensions all together, can put a bit of stress on your server.
- Cycle - Extensions and numbers are called one by one, in the order defined, until one answers. If the end of the list of numbers to call is reached, the PBX restarts calling from the start.
- Sequence - Extensions and numbers are called one by one, in the order defined, until one answers or the last number in the list is called
- Ring All over Loop. - All the extensions/numbers in the list are called at once. Once the extension ring timeout, the extensions are called again, until the hunt list dial timeout.
The following options are available:
- Use fast dialing - when this option is enabled, the extension is called directly, if possible, but some features, like "on answer" actions, are unavailable
- Use Default Music On Hold instead of ringing - Play the MoH to the caller
- Skip if exten is in use - Do not call extensions in use
- Skip if exten is offline - Do not call offline extensions
- Allow extension redirect - Allows extensions to set a redirect on the phone
- Allow FMFM - Allows to follow FMFM for extensions (may not work with fast dialing)
- Allow additional destination - Allows to follow Additional Destinations set for extensions (may not work with fast dialing)
- Request confirm to answer - When an extension answers, ask for confirmation before connecting the call
To limit 'faults' we would recommend against selecting/ticking any options in RED
Due to the way Asterisk handles SIP messages, it is possible not all extensions receive the "Answered Elsewhere" message when someone answers.
So now you know what it is let's start to explain how you can set your own up.
Go to the 'configuration' tab and expand and click 'Hunt lists'
Over on the top right select 'New Hunt List'
Give it a name, i.e. Sales, Service, Support, etc (something memorable that explains what it is)
Leave the number BLANK unless you will use it as a speed dial to call the group. If you do make sure the number you use, i.e. 300 etc isn't used by anything else in the PBX.
Select the 'RING TYPE'
Select the 'RING TYPE' - Definitions of these are listed at the top of this article.
RING ALL OVER LOOP
Select ALL extensions you need from the dropdown list of selections and ADD them to this list
Finally set your 'RING TIME' and 'DIAL TIMEOUT' to the allow for the number of seconds before your HUNT LIST rings on to its set TIMEOUT
As a general rule, use the 5 rule, per 'number of rings' and always set 'ring time' and 'dial timeout' the same
5 = 1 ring
10 = 2 rings
15 = 3 rings
20 = 4 rings
You will then also need to ensure you set a 'TIMEOUT' destination. If nothing is set the call will just end for the caller.
This is where you will set either a 'voicemail' or another 'overflow hunt list' and drop it in.
Once added just click 'save' If you still need to create these save your page then go back into this and add it once created.
If you have any problems once you have followed these instructions get in touch and let us know the name of the huntlist you have set up, and we will help and advise on the resolution.
Jibba Jabba Support Team
or log your fault here - https://jibbajabba.freshdesk.com/support/login