How to Disable SIP ALG on the Sky Hub

There is currently no way to disable SIP ALG on the Sky Hub.

Although the service will generally work if you only have one or two handsets, you may experience call dropping, issues getting your handsets on-line, and issues such has not hearing your caller.

We suggest purchasing a more suitable router for business use, such as the Technicolor or DrayTek. However, we should point out that Sky broadband is not permitted for business use and may not permit you to use a router other than the Sky Hub.

Use  the following work around (if you are connecting to a workplace using VPN):

  • Connect laptop to wifi
  • tick the check box - 'allow other network users to connect through this computers internet connection', in wifi properties
  • Connect the phone to the laptop using an ethernet cable
  • Start vpn service

This should then bypass sky restriction and allow connection.